Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at Bird Doctorhouse Calls.

1. What are the Hospital hours?

   Our Phone/Appointment Hours are  Monday to Friday from 8:00am to 5:00pm. We are closed weekends and major holidays. After-hours emegencies are referred to UC Davis 530-752-0186. We cannot reliably respond to daytime emergencies, due our large service area.

2. Do I need to have an appointment?

    Yes, all patients are seen by appointment.

3. What forms of payment do you accept?

     Cash, Debit Card, Check, Mastercard, American Express, Discover and Visa

4. Can I make payments?

    Payment is required at the time of service. We do not bill nor provide payment plans

5. I would like to make an appointment to have my bird's nails or wings clipped. 

    Any "maintenance" procedures are performed only in conjunction with a physical examination appointment.    

6.  Do you board pets?  

      No we don't board pets of any kind.

7. What is a Mobile Specialty Veterinary Clinic?
Our mobile clinic is fully licensed as a veterinary hospital. Manufactured by La Boit Inc in Ohio, the unit is built from the ground up for the exacting needs of veterinarians.
The mobile clinic allows for full exam and treatment of birds, reptiles, exotics and fish. A mobile laboratory allows test results in minutes. The surgery suite has a full complement of surgical capabilities (soft tissue, fractures, video endoscopy, biopsy) and anesthesia ? isoflurane/oxygen with a whole host of vital signs monitors. The portable X-ray is ready on a moment?s notice. The pharmacy is fully stocked for an avian/exotic practice.

8. What are my Appointment options?

Bird Doctor Housecalls offers Mobile Specialist Veterinary Clinic service to your home or office, by appointment, 800am to 500pm, Monday thru Friday. We are happy to examine and treat multiple pets during one visit but the additional time must be scheduled in advance.

We also schedule one appointment session weekly in front The Bird Shop, 5553 Auburn Blvd. Sacramento CA 95841. These appointments do not have a travel charge. The Bird Shop cannot schedule appointments. Please call Bird Doctor Housecalls at (916) 933-2473
To look at a location map/directions to the Bird Shop, go to http://www.mapquest.com/maps/map.adp?country=US&addtohistory=&address=5553+Auburn+blvd&city=Sacramento&state=ca&zipcode=95841&homesubmit=Get+Map

We also see "office appointments" in the Mobile Specialty Clinic in a few other Sacramento County locations. All appointments are mid-day and subject to previous day booking. 

9. What about Fees?
Professional fees are based on a travel charge and a per pet exam fee. Printed estimates for further services are provided upon request. We accept cash, check, VISA, MC, American Express and Discover. We do have a wireless credit card terminal and also accept ATM/Debit cards. For more information about fees go to:

10 What Areas Are Served?
Bird Doctor Housecalls provides on-site services to parts of Sacramento, Placer (Granite Bay, Roseville, Rocklin) and El Dorado (El Dorado Hills, Cameron Park) Counties for more information on our service area go to

11.  What about the Day of the Appointment?

To provide the best medical care for your pet, we generally prefer that your pet is safely (in a carrier) transported to our mobile clinic parked in front of your home or office. When doctor walk-throughs are requested to review your pets? environmental setting, please do not clean the cages from the night before. We know that you are a good care-giver but dropping examination can be useful.

Birds- To make the most of our professional time for birds examined on your premises: please keep them in cage before the exam. If bird room or aviary birds require exams, if is preferable that they are caged or placed in a carrier before the appointment. Owners of flying birds should have an appropriate net available. Waterfowl are best housed away from the pond the night before.

Reptiles- Reptiles should enter the mobile clinic in a carrier or a bag (snakes). Examination of reptile housing is recommended.

Exotics- Rabbits, Ferrets, and Rodents should be presented in carrier or caged if examined on your premises.

Fish- Owners should have an appropriate size net to safely and efficiently capture either pond or aquarium fish. We may want to take a water sample during the visit.

12. What about Emergencies?
Due to our mobile nature and wide area served, we cannot normally respond to emergencies. If you have an urgent concern, please phone us at 916-933-2473
If you have an after-emergency, please phone UC Davis at 530-752-0186
If you have an urgent daytime emergency and we are unable to respond soon enough, please phone your nearest veterinary hospital for assistance or referral.